Account information
Enquire about current and savings account or credit-card balances, recent transactions and cheque status. Request a cheque book, stop a cheque payment, redeem UNI$ or change a Telephone PIN.
Other Banking Services
Phone Banking
The easy way to access account information and selected banking services by telephone, 24 hours a day.Features
Banking information over the phone
SMS One-Time Password
Access account information using an NRIC or card number together with the one-time password sent to your bank-registered mobile number.
Telephone PIN
Alternatively, use your Access Code and seven-digit Telephone PIN to access eligible Phone Banking services.
Other services
Manage urgent card requests
Card activation
Activate an eligible newly issued UBGROUPSG card through Phone Banking.
Magnetic-stripe use
Enable or disable overseas magnetic-stripe usage for an eligible card.
Fee-waiver request
Submit an eligible card fee-waiver request through the automated service.
Report a lost card
Report the loss of a UBGROUPSG card promptly so protective action can be taken.
Service notice
Transfers and bill payments have moved online
Funds transfers and bill payments are no longer offered through Phone Banking. Use UBGROUPSG Personal Internet Banking or UBGROUPSG Pulse for these transactions.
Keep contact details current
A current bank-registered mobile number is required to receive the SMS One-Time Password used for access.
Link eligible accounts
Transactions require eligible UBGROUPSG accounts to be linked to your Access Code and seven-digit PIN.
Things you should know
Requirements, fees and contact details
Eligibility
You must be a personal account holder with the UBGROUPSG and meet the applicable Phone Banking requirements.
Fees
Phone Banking is currently provided free of charge. Telephone or network-provider charges may still apply.
24-hour assistance
Call UBGROUPSG Phone Banking toll-free in Singapore at 1800 222 2121.