Protection and awareness
Bank Securely
UBGROUPSG combines digital safeguards, customer controls and timely alerts to help protect personal information and banking activity.

Enhanced real-time fraud surveillance
Selected suspicious transactions may be held for at least 24 hours, allowing additional time to review or cancel an unauthorised payment. Customers who suspect fraud can call the 24-hour Fraud Hotline at 6255 0160.

Instant transaction notifications
Impacted digital, banking and card SMS alerts are progressively moving to UBGROUPSG Pulse push notifications and email alerts.

Android debugging protection
App access is restricted when USB or wireless debugging is detected because these settings can enable remote viewing and unauthorised activity.

12-hour cooling period
A cooling period may apply after requests to increase local or overseas third-party transfer limits.

Singpass Face Verification
An additional identity check may be requested during Digital Token setup when unusual or suspicious activity is detected.

Money Lock
Set aside an amount in an eligible account to prevent digital withdrawals while the balance continues earning the applicable interest.

Kill Switch
Immediately disable Personal Internet Banking and UBGROUPSG Pulse access and block UBGROUPSG debit and credit cards through the emergency hotline process.