Individual privacy notice
For customers, applicants, beneficiaries, website visitors and other individuals who interact with UBGROUPSG.
Individual information
Transparency
Privacy & Security
Your trust matters. Learn how UBGROUPSG handles personal information and helps keep digital banking secure.Privacy notices
Clear information for every relationship
Our privacy notices explain what personal information we handle, why it is needed and the choices available to you. The notice that applies depends on whether you engage with us as an individual, a representative of an organisation or through an internationally regulated service.
Corporate privacy notice
For directors, authorised persons, employees, beneficial owners and contacts connected with an organisation.
Corporate informationInternational privacy notice
Additional information for personal data processed under applicable international data-protection frameworks.
International informationOur principles
How we approach personal information
Our privacy programme is built around responsible use, appropriate safeguards and accountable decision-making.Purpose and fairness
We collect and use information for clear, legitimate purposes connected with providing services, meeting obligations and improving customer experiences.
Data minimisation
We seek information that is relevant to the purpose and avoid retaining personal data longer than required.
Controlled access
Access is limited according to responsibilities and protected through administrative, physical and technical controls.
Transparency
We explain our practices in accessible language and provide channels for privacy questions and requests.
Privacy notice
How your information is handled
Expand each topic for an overview of our practices.
Information we may collect
Depending on your relationship with UBGROUPSG, information may include:
- Identity and contact details, including information used to verify identity.
- Account, transaction and financial information needed to provide requested services.
- Employment, business and authorised-representative information.
- Device, session, approximate location, security and website-interaction data.
- Communications, enquiries, preferences and records required for customer support.
Why we use personal information
We may process information to open and administer accounts, provide services, execute instructions, verify identity, communicate with you, prevent fraud, protect systems, manage risk, comply with legal duties and improve our products and operations. Where required, processing is based on consent, performance of a contract, legal obligations or legitimate interests assessed against individual rights.
When information may be shared
Information may be shared within the UBGROUPSG organisation and with carefully selected service providers, payment and verification partners, professional advisers, regulators, law-enforcement bodies or other parties where permitted or required. Recipients are expected to handle information securely and only for authorised purposes.
International data transfers
Where information is processed in another country, we apply safeguards appropriate to the destination, the information and applicable law. These may include contractual protections, access controls and due-diligence requirements for service providers.
Retention and secure disposal
Personal information is retained for as long as reasonably necessary for the relevant service, legal, regulatory, security and recordkeeping purposes. When it is no longer required, it is deleted, anonymised or securely disposed of according to approved retention procedures.
Cookies and digital services
Our websites may use essential cookies for security, authentication and core functionality, as well as optional technologies that help us understand performance and improve services. Browser settings can manage cookies, although disabling essential cookies may affect functionality.
Your information, your rights
Privacy choices and requests
Depending on applicable law, you may be entitled to ask for access, correction, deletion, restriction, portability or an explanation of certain processing. You may also withdraw consent or object to particular uses where the law provides that choice.
We may need to confirm your identity before completing a request. Some information may need to be retained where required by law or for legitimate security and recordkeeping purposes.
Online security
Protection through people, process and technology
Security is a shared responsibility. We use layered controls and encourage customers to remain alert.
Secure access
Authentication, session controls and monitoring help prevent unauthorised access.
Encryption
Appropriate encryption protects information in transit and in supported storage environments.
Fraud monitoring
Risk signals and account activity are reviewed to identify potentially suspicious behaviour.
Incident response
Escalation and response procedures support investigation, containment and required notifications.
Communication preferences
Direct marketing and contact choices
You can ask us to update eligible marketing preferences. Service, security, regulatory and account-administration messages may still be sent where necessary, even when promotional communications are declined.
If you receive a marketing communication after changing your preference, allow reasonable processing time and contact our support team with relevant details so the matter can be reviewed.
Data protection enquiries
Speak with our privacy team
For access or correction requests, privacy concerns or questions about this notice, contact UBGROUPSG through the project’s official support channel.Privacy and data protectionUBGROUPSG Support Centre
Include your name, the nature of your request and a safe way for us to contact you. Do not include passwords or one-time security codes.
Contact supportThis privacy information may be updated to reflect changes in services, technology, regulation or our practices. The current version published on this page applies from 5 August 2026.